Is Lime's AI software included with virtual intake staffing?

Many virtual intake staffing engagements include the Lime AI platform — referral document parsing, real-time eligibility verification, and AI-generated admission summaries — at no additional cost. The combination makes your virtual intake team and your in-house intake coordinators dramatically more productive. Software inclusion depends on the staffing arrangement and scope; we'll discuss specifics on the discovery call.

What does Lime's virtual intake staff handle?

Lime's virtual intake staff handle referral processing (parsing referral packets, extracting clinical and insurance data), eligibility verification through payer portals and clearinghouses, authorization tracking, admission packet preparation, and SOC visit scheduling coordination. The scope is tailored to your specific intake workflow.

What hours of coverage do virtual intake staff provide?

Standard coverage is Monday-Friday business hours in your time zone. Extended and Saturday coverage is available for agencies that need it — common for agencies with hospital discharge volume that doesn't pause for weekends.

How does virtual intake handle complex referrals?

Virtual intake coordinators triage and process routine referrals end-to-end, and escalate complex cases (out-of-network payers, unusual diagnoses, special authorization requirements) to your in-house team with all relevant data already gathered. This typically reduces the in-house intake workload by 60-80%.

Are virtual intake staff trained on PDGM and OASIS workflow?

Yes. Lime's virtual intake staff understand the regulatory implications of intake-stage data — primary diagnosis selection for PDGM, OASIS Start-of-Care timing, hospice eligibility documentation requirements, and face-to-face encounter compliance. Front-of-episode errors are expensive, and our staff are trained to avoid them.

Virtual Intake Coordinators — Plus AI Software That Multiplies Their Output

Get a trained intake coordinator handling referrals, eligibility, and admission prep — and the Lime AI platform that makes them, plus your in-house intake team, dramatically more productive. Software is often included at no additional cost.

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HIPAA Compliant

Virtual intake coordinators trained on the major home health and hospice EMRs. Process more referrals without expanding your in-house team.

WellSky

Homecare Homebase

MatrixCare

Axxess

DSL

Netsmart

Get the staff and the software in one engagement.

Many staffing engagements include the Lime AI scribe and clinical platform at no additional cost — making your virtual intake coordinator and your in-house team dramatically more productive. Ask about software inclusion on the discovery call.

Features

Key Features

Referral Processing

Receive and triage referrals from hospitals, physicians, and discharge planners. Extract clinical and insurance data, route to the right care team.

Eligibility Verification

Verify patient eligibility, benefits, and authorization requirements at the point of referral — eliminating downstream denials.

Authorization Tracking

Track authorization requests through to approval, follow up on pending submissions, and flag issues that could delay admission.

Admission Preparation

Prepare admission packets, schedule the SOC visit, gather required documentation, and hand off cleanly to the clinical team.

Faster Time to Admission

Dedicated intake staff cut hours of delay between referral receipt and clinical visit scheduling.

Higher Referral Capture

Faster response to referrers means more conversions — referrals don't go cold while your team catches up.

Free Up Your Coordinators

Let in-house coordinators focus on complex cases while virtual staff handle the volume of routine intake work.

What's Included

Staff + Software = Force Multiplier

The only post-acute virtual staffing service that pairs trained staff with AI software — making your virtual team and your in-house team dramatically more productive.

Step 1

Trained Intake Coordinator

Dedicated intake coordinator trained on home health and hospice referral and admission workflows, integrated with your in-house team and EMR.

Often Included

Lime AI Platform

Many staffing engagements include Lime's AI scribe, OASIS QA, ICD-10 coding, and intake automation at no additional cost. Software inclusion varies by engagement.

Result

Productivity Multiplier

Your virtual team works faster. Your in-house team works faster. AI handles the toil so people focus on judgment.

Software inclusion varies by staffing engagement and scope. We'll discuss specifics on the discovery call.

Process more referrals — with staff and AI working together.

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