Frequently Asked Questions
Everything you need to know about Lime Health AI. Can't find your answer? Contact our team.
Getting Started
What is Lime Health AI?
Lime Health AI is an AI-powered clinical documentation platform built for home health agencies. It combines an ambient AI scribe, ICD-10 coding, OASIS QA review, and admissions automation into one platform, with additional support for hospice workflows.
How do I get started with Lime Health AI?
Request a free 25-minute demo through our website. Our team will walk you through the platform, understand your agency's needs, and help you get set up. Most agencies are live within days.
What types of agencies can use Lime Health AI?
Lime Health AI serves home health and hospice agencies of all sizes, from independent agencies to multi-site operators.
What is Lime AI?
Lime AI is the shorthand name for Lime Health AI, the leading AI-powered clinical documentation platform built for home health agencies. Lime AI includes an ambient AI scribe (Lime Scribe), ICD-10 coding, OASIS and HOPE QA review, and admissions automation, all integrated with major home health EMR systems.
Is there a free trial available?
We offer personalized demos and pilot programs tailored to your agency's workflow. Contact our team to discuss the best option for your organization.
Ambient Scribe
Are scribe notes verified by a human before they reach my EHR?
Yes. Every note Lime's AI scribe captures is reviewed by a certified home health coder before anything submits to your EHR. The reviewer verifies OASIS items, ICD-10 codes, and visit-specific details against the encounter context. AI does the heavy lifting; a human verifies the corner cases. This clinician-in-the-loop review is standard with every Lime engagement, not an upsell.
What is a clinician-reviewed AI scribe?
A clinician-reviewed AI scribe (also called coder-verified) is an ambient documentation tool where every AI-generated note is verified by a credentialed reviewer before it reaches the EHR. At Lime Health AI, that reviewer is a certified home health coder (HCS-D). Every OASIS assessment, ICD-10 code, and visit note is checked for accuracy, completeness, and PDGM optimization before submission, standard with every Lime engagement.
What is an ambient scribe for home health?
An ambient scribe is AI software that listens during a patient visit and automatically generates clinical documentation, without the clinician needing to type, dictate, or chart after the encounter. Lime Health AI's ambient scribe is purpose-built for home health and post-acute care, generating OASIS assessments, daily visit notes, and HOPE assessments in real time. Every note is verified by a certified home health coder before it reaches your EHR.
How does the ambient AI scribe work during a home visit?
The clinician opens the Lime app on their phone or tablet and starts a session before the visit. The ambient scribe listens to the natural conversation between clinician and patient, then generates structured clinical documentation including OASIS items, visit notes, and ICD-10 code suggestions. A certified home health coder verifies the note before it syncs to the EMR.
How is an ambient scribe different from dictation software?
Dictation software transcribes what you say word-for-word, you still have to structure and format the note yourself. An ambient scribe like Lime listens to the natural patient encounter and generates structured, compliant clinical documentation automatically. It understands clinical context, OASIS assessment items, and home health documentation requirements.
Does the ambient scribe record automatically?
No. Recording is always initiated by the clinician through an affirmative action in the app. The app never listens or records in the background. Patient consent is obtained before every recorded encounter.
Does the ambient scribe work in languages other than English?
Yes. The Lime ambient AI scribe supports multi-language encounters including English and Spanish, with instant translation for your EMR documentation.
Can the ambient scribe handle multiple speakers or group visits?
Yes. Our ambient AI can distinguish between speakers and accurately document group visits or encounters with multiple participants (patient, caregiver, clinician).
Does the ambient scribe work offline?
The ambient scribe requires an internet connection to process audio and generate documentation. However, recordings can be queued if connectivity is temporarily lost and processed when the connection is restored.
What is an ambient OASIS scribe?
An ambient OASIS scribe is an ambient scribe that generates OASIS assessment data directly from the patient encounter. Instead of manually completing OASIS items after the visit, the ambient OASIS scribe listens to the clinical conversation and automatically populates OASIS-E responses, M-items, GG-items, and functional scores. Lime Scribe is purpose-built as an ambient OASIS scribe for home health.
What is Lime Scribe?
Lime Scribe is the ambient AI scribe from Lime Health AI. It's purpose-built for home health and post-acute care, generating OASIS assessments, daily visit notes, HOPE assessments, and ICD-10 code suggestions from a single patient encounter. It integrates natively with WellSky, MatrixCare, Axxess, and DSL.
ICD-10 Coding & QA
How does AI-powered ICD-10 coding work?
Lime analyzes clinician notes and suggests the most accurate ICD-10 codes based on the clinical documentation. Coders review and approve all code suggestions before submission, the AI serves as a co-pilot, not a replacement.
How does the OASIS review catch errors?
Our AI automatically reviews completed OASIS assessments for inconsistencies, missing data points, and common errors. It flags issues in real time so your QA team can correct them before they impact reimbursement or compliance.
Does Lime replace my QA and coding staff?
No. Lime Health AI is designed as a co-pilot for your existing team. It helps your QA reviewers and coders work faster and more accurately, but all outputs require human review and approval.
EMR Integration
Which EMR systems does Lime integrate with?
Lime Health AI integrates with major home health EMR systems including HCHB (Homecare Homebase), WellSky, MatrixCare, Axxess, DSL, and Netsmart. Notes, codes, and QA results sync directly to your EMR.
How does EMR integration work?
We connect to your EMR using credentials you provide and authorize. Data syncs automatically, notes, codes, and QA results flow directly into your EMR with no double entry required.
What if my EMR isn't listed?
We're continuously adding new integrations. Contact us to discuss your specific EMR and we'll work with you on a solution.
Security & Compliance
Is Lime Health AI HIPAA compliant?
Yes. Lime Health AI is fully HIPAA compliant. All patient data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We maintain a signed Business Associate Agreement (BAA) with every agency.
Where is patient data stored?
All data is stored on HIPAA-compliant cloud infrastructure within the United States, with encryption, role-based access controls, multi-factor authentication, and comprehensive audit logging.
Do you sell patient data?
Never. We do not sell, share, or use protected health information (PHI) for marketing, advertising, or any purpose unrelated to providing our services to you.
What happens to recordings after notes are generated?
Audio recordings are processed to generate clinical documentation and are retained in accordance with your agency's data retention policies and our BAA. You can request deletion at any time.
Pricing & Plans
How much does Lime Health AI cost?
Pricing is customized based on your agency's size, volume, and the modules you need. Contact our team for a personalized quote. We offer flexible plans for agencies of all sizes.
Is virtual staff included with the software, or is it a separate fee?
Bundled. Every Lime engagement includes trained virtual staff (intake, OASIS QA, ICD-10 coding, back-office) at no additional cost. The staff augmentation is bundled with the AI platform (one engagement, one price) so your in-house team is supported by both the software and a dedicated managed team.
Is clinician QA on every OASIS bundled, or is it billed per chart?
Bundled. Every OASIS assessment Lime captures is reviewed by a trained clinician at no per-chart fee. Clinician QA on OASIS, HOPE, and visit notes is standard with every plan, not an add-on.
Are there long-term contracts?
We offer flexible contract terms. Contact our team to discuss the options that work best for your agency.
Is there a setup fee?
No. Onboarding, training, and dedicated support are bundled with every engagement. Most teams are live within a week.
Still have questions? Our team is here to help.
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