Frequently Asked Questions
Everything you need to know about Lime Health AI. Can't find your answer? Contact our team.
Getting Started
What is Lime Health AI?
Lime Health AI is an AI-powered clinical documentation platform built for home health agencies. It combines an ambient AI scribe, ICD-10 coding, OASIS QA review, and admissions automation into one platform, with additional support for hospice workflows.
How do I get started with Lime Health AI?
Request a free 25-minute demo through our website. Our team will walk you through the platform, understand your agency's needs, and help you get set up. Most agencies are live within days.
What types of agencies can use Lime Health AI?
Lime Health AI serves home health and hospice agencies of all sizes, from independent agencies to multi-site operators.
What is Lime AI?
Lime AI is the shorthand name for Lime Health AI, the leading AI-powered clinical documentation platform built for home health agencies. Lime AI includes an ambient AI scribe (OASIS Scribe), ICD-10 coding, OASIS and HOPE QA review, and admissions automation, all integrated with major home health EMR systems.
Is there a free trial available?
We offer personalized demos and pilot programs tailored to your agency's workflow. Contact our team to discuss the best option for your organization.
Ambient Scribe
How does the scribe help catch errors before notes reach my EHR?
Real-time coaching flags missed OASIS sections, weak narratives, and documentation gaps while the clinician is still with the patient. AI reviews OASIS assessments for inconsistencies, missing data points, and common errors, and flags issues so your QA team can correct them before they affect reimbursement or compliance.
What is an ambient scribe for home health?
An ambient scribe is AI software that listens during a patient visit and drafts clinical documentation, without the clinician needing to type, dictate, or chart after the encounter. Lime Health AI's ambient scribe is purpose-built for home health and post-acute care, drafting OASIS assessments, daily visit notes, and HOPE assessments in real time.
How does the ambient AI scribe work during a home visit?
The clinician opens the Lime app on their phone or tablet and starts a session before the visit. The ambient scribe listens to the natural conversation between clinician and patient, then drafts structured clinical documentation including OASIS items, visit notes, and ICD-10 code suggestions. Notes, codes, and QA results sync to your EMR.
How is an ambient scribe different from dictation software?
Dictation software transcribes what you say word-for-word, you still have to structure and format the note yourself. An ambient scribe like Lime listens to the natural patient encounter and drafts structured, compliant clinical documentation. It understands clinical context, OASIS assessment items, and home health documentation requirements.
Does the ambient scribe record automatically?
No. Recording is always initiated by the clinician through an affirmative action in the app. The app never listens or records in the background. Patient consent is obtained before every recorded encounter.
Does the ambient scribe work in languages other than English?
Yes. The Lime ambient AI scribe supports multi-language encounters including English and Spanish, with instant translation for your EMR documentation.
Can the ambient scribe handle multiple speakers or group visits?
Yes. Our ambient AI can distinguish between speakers and accurately document group visits or encounters with multiple participants (patient, caregiver, clinician).
Does the ambient scribe work offline?
The ambient scribe requires an internet connection to process audio and draft documentation. However, recordings can be queued if connectivity is temporarily lost and processed when the connection is restored.
What is an ambient OASIS scribe?
An ambient OASIS scribe is an ambient scribe that drafts OASIS assessment data directly from the patient encounter. Instead of manually completing OASIS items after the visit, the ambient OASIS scribe listens to the clinical conversation and drafts OASIS-E responses, M-items, GG-items, and functional scores for the clinician to review and confirm. OASIS Scribe is purpose-built as an ambient OASIS scribe for home health.
What is OASIS Scribe?
OASIS Scribe is the ambient AI scribe from Lime Health AI. It's purpose-built for home health and post-acute care, drafting OASIS assessments, daily visit notes, HOPE assessments, and ICD-10 code suggestions from a single patient encounter. It integrates natively with WellSky, MatrixCare, Axxess, and DSL.
ICD-10 Coding & QA
How does AI-powered ICD-10 coding work?
Lime analyzes clinician notes and suggests the most accurate ICD-10 codes based on the clinical documentation. Your coders review and approve all code suggestions before submission, the AI serves as a co-pilot, not a replacement.
How does the OASIS review catch errors?
Our AI automatically reviews completed OASIS assessments for inconsistencies, missing data points, and common errors. It flags issues in real time so your QA team can correct them before they impact reimbursement or compliance.
Does Lime replace my QA and coding staff?
No. Lime Health AI is designed as a co-pilot for your existing team. It helps your QA reviewers and coders work faster and more accurately, but all outputs require review and approval by your team.
Does Lime offer fully automated visit-note QA?
Yes. Sentinel QA automatically reviews every submitted visit note in about 10 minutes, checking completeness, consistency, and audit risk across the note, wounds, medications, and subforms, with no EMR integration and no workflow change. Your QA team supervises the system and handles exceptions. It is priced per review, and pilots are available.
EMR Integration
Which EMR systems does Lime integrate with?
Lime Health AI integrates with major home health EMR systems including HCHB (Homecare Homebase), WellSky, MatrixCare, Axxess, DSL, and Netsmart. Notes, codes, and QA results sync directly to your EMR.
How does EMR integration work?
We connect to your EMR using credentials you provide and authorize. Data syncs automatically, notes, codes, and QA results flow directly into your EMR with no double entry required.
What if my EMR isn't listed?
We're continuously adding new integrations. Contact us to discuss your specific EMR and we'll work with you on a solution.
Security & Compliance
Is Lime Health AI HIPAA compliant?
Yes. Lime Health AI is fully HIPAA compliant. All patient data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We maintain a signed Business Associate Agreement (BAA) with every agency.
Where is patient data stored?
All data is stored on HIPAA-compliant cloud infrastructure within the United States, with encryption, role-based access controls, multi-factor authentication, and comprehensive audit logging.
Do you sell patient data?
Never. We do not sell, share, or use protected health information (PHI) for marketing, advertising, or any purpose unrelated to providing our services to you.
What happens to recordings after notes are drafted?
Audio recordings are processed to draft clinical documentation and are retained in accordance with your agency's data retention policies and our BAA. You can request deletion at any time.
Pricing & Plans
How much does Lime Health AI cost?
Pricing is customized based on your agency's size, volume, and the modules you need. Contact our team for a personalized quote. We offer flexible plans for agencies of all sizes.
Are there long-term contracts?
We offer flexible contract terms. Contact our team to discuss the options that work best for your agency.
Is there a setup fee?
No. Onboarding, training, and dedicated support are bundled with every engagement. Most teams are live within a week.
Still have questions? Our team is here to help.
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