Privacy Policy
Effective Date: January 1, 2025
Entity: Charity LLC d/b/a Lime Health AI (“Lime Health AI,” “we,” “our,” or “us”)
Website: https://getlimeai.com
Contact: integrations@getlimeai.com
1. Overview
Lime Health AI provides AI-enabled documentation and quality-assurance tools for home-health, hospice, and post-acute-care providers. We respect privacy and follow the principles of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
2. Information We Collect
Account and User Data: name, organization, contact information, credentials, and billing data.
Usage and Technical Data: logins, device details, IP address, browser type.
Health Data (PHI): only when uploaded or transmitted by authorized users or partners.
We do not independently extract or harvest data from third-party systems; all integrations are configured and authorized by the customer or its partner. In part by agreeing to this document.
3. How We Use Information
We use information to deliver and improve services, communicate with users, analyze aggregated performance data, and satisfy legal obligations. We never sell identifiable information.
4. Data Responsibility and Authorization
Customers and partners are solely responsible for verifying that they have lawful authority to transmit or grant Lime Health AI access to PHI or other clinical information, including any required BAAs, patient consents, and institutional permissions.
5. Business Associate Agreements
When required, Lime Health AI will execute a Business Associate Agreement (BAA) with a Covered Entity. Absent a signed BAA, Lime Health AI acts only as a technology vendor and not as a Business Associate.
6. Security Measures
We employ encryption, access controls, monitoring, and regular audits. Customers remain responsible for credentials, configuration, and any integrations they enable.
7. Breach Notification and Allocation of Responsibility
If Lime Health AI discovers an incident under its control, we will investigate and notify affected customers consistent with law. Lime Health AI is not responsible for incidents originating from customer integrations, third-party systems, credential misuse, or configuration errors.
8. Retention and Deletion
Data is retained only as long as necessary for operations or legal compliance. Upon written request, data will be deleted or de-identified in accordance with HIPAA standards.
9. Sub-Processors
We may use reputable sub-processors (e.g., cloud hosting, analytics, or security vendors) bound by equivalent confidentiality and security obligations.
10. International Transfers
By using our services, customers consent to processing in the United States or other jurisdictions where data-protection standards may differ.
11. Your Rights
Contact privacy@getlimeai.com to request access, correction, or deletion of personal information, subject to legal limits.
12. Limitation of Liability and Risk Allocation
Except for willful misconduct or fraud, Lime Health AI’s total monetary liability for any claim relating to this Privacy Policy or the Services shall be $0. Customers bear sole responsibility for breaches or misuse arising from their systems, staff, or integrations. These limitations reflect the parties’ agreed allocation of risk.
13. Updates
Revisions will be posted at https://getlimeai.com with an updated effective date.
Terms of Service
Effective Date: January 1, 2025
Website: https://getlimeai.com
Contact: integrations@getlimeai.com
1. Acceptance
By accessing or using Lime Health AI’s applications, APIs, or related services (“Services”), you agree to these Terms and the Privacy Policy.
2. Customer Responsibilities
Customers shall:
Use the Services only for lawful healthcare operations;
Maintain all required HIPAA authorizations, consents, and BAAs;
Ensure accuracy and legality of all data transmitted;
Safeguard credentials and integration settings.
3. Integrations and Access
Customers configure and maintain their own connections to any third-party systems. Lime Health AI may access partner EHRs only under customer-granted credentials or explicit partner authorization. Customers assume full responsibility for the legality and security of such access.
4. Compliance and BAA
Lime Health AI complies with HIPAA as applicable to its role. Execution of a BAA may be required before PHI is processed. Without a signed BAA, customers remain solely responsible for HIPAA compliance related to their data.
5. Fees and Payment
Fees are governed by applicable order forms or subscription agreements and are non-refundable unless otherwise stated.
6. Intellectual Property
All intellectual-property rights in the Services belong to Lime Health AI. Customers receive a limited, non-exclusive, non-transferable license to use the Services during the subscription term.
7. Warranty Disclaimer
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LIME HEALTH AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
8. Indemnification
Customers shall defend, indemnify, and hold harmless Lime Health AI and its affiliates, officers, directors, and employees from any claims, damages, or expenses (including attorneys’ fees) arising out of (a) customer data; (b) customer’s integrations or access to third-party systems; (c) violations of law or these Terms; or (d) any allegation that customer data or use infringes third-party rights.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LIME HEALTH AI AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA OR PROFITS, ARISING FROM OR RELATING TO THE SERVICES. LIME HEALTH AI’S AGGREGATE MONETARY LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, SUBJECT TO APPLICABLE LAW.
10. Termination
We may suspend or terminate access for breach of these Terms, non-payment, or unlawful use. Upon termination, accrued obligations survive, including payment and indemnity.
11. Dispute Resolution and Governing Law
Disputes will be resolved by binding arbitration in Delaware under the American Arbitration Association rules. These Terms are governed by Delaware law, excluding its conflict-of-laws rules.
12. Force Majeure
Lime Health AI is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, cyberattacks, pandemics, or third-party service outages.
13. Entire Agreement and Severability
These Terms, the Privacy Policy, and any order forms or executed BAAs constitute the entire agreement. If any provision is held unenforceable, the remainder remains in effect.
14. Contact
Lime Health AI ( Charity LLC )
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