Frequently Asked Questions

Lime Health AI is an AI-powered clinical documentation platform built specifically for post-acute care. It combines an ambient AI scribe, ICD-10 coding, OASIS/HOPE QA review, and admissions automation into one platform for home health, hospice, and skilled nursing facilities.

Request a free 30-minute demo through our website. Our team will walk you through the platform, understand your agency's needs, and help you get set up. Most agencies are live within days.

Lime Health AI serves home health agencies, hospice providers, skilled nursing facilities (SNFs), behavioral health organizations, and ABA therapy providers of all sizes.

We offer personalized demos and pilot programs tailored to your agency's workflow. Contact our team to discuss the best option for your organization.

The Lime AI Scribe listens during patient encounters (with consent) and automatically generates clinical documentation — including OASIS assessments, HOPE assessments, and daily visit notes. Clinicians review and approve all notes before they are submitted.

No. Recording is always initiated by the clinician through an affirmative action in the app. The app never listens or records in the background.

Yes. The Lime AI Scribe supports multi-language encounters including English and Spanish, with instant translation for your EMR documentation.

Yes. Our AI can distinguish between speakers and accurately document group visits or encounters with multiple participants (patient, caregiver, clinician).

The scribe requires an internet connection to process audio and generate documentation. However, recordings can be queued if connectivity is temporarily lost and processed when the connection is restored.

Lime analyzes clinician notes and suggests the most accurate ICD-10 codes based on the clinical documentation. Coders review and approve all code suggestions before submission — the AI serves as a co-pilot, not a replacement.

Our AI automatically reviews completed OASIS assessments for inconsistencies, missing data points, and common errors. It flags issues in real time so your QA team can correct them before they impact reimbursement or compliance.

No. Lime Health AI is designed as a co-pilot for your existing team. It helps your QA reviewers and coders work faster and more accurately, but all outputs require human review and approval.

Lime Health AI integrates with major post-acute EMR systems including HCHB (Homecare Homebase), WellSky, KanTime, MatrixCare, Axxess, and Netsmart. Notes, codes, and QA results sync directly to your EMR.

We connect to your EMR using credentials you provide and authorize. Data syncs automatically — notes, codes, and QA results flow directly into your EMR with no double entry required.

We're continuously adding new integrations. Contact us to discuss your specific EMR and we'll work with you on a solution.

Yes. Lime Health AI is fully HIPAA compliant. All patient data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We maintain a signed Business Associate Agreement (BAA) with every agency.

All data is stored on HIPAA-compliant cloud infrastructure within the United States, with encryption, role-based access controls, multi-factor authentication, and comprehensive audit logging.

Never. We do not sell, share, or use protected health information (PHI) for marketing, advertising, or any purpose unrelated to providing our services to you.

Audio recordings are processed to generate clinical documentation and are retained in accordance with your agency's data retention policies and our BAA. You can request deletion at any time.

Pricing is customized based on your agency's size, volume, and the modules you need. Contact our team for a personalized quote. We offer flexible plans for agencies of all sizes.

We offer flexible contract terms. Contact our team to discuss the options that work best for your agency.

Onboarding and setup details vary by plan. Our team handles the implementation process to ensure a smooth transition for your agency.